Frequently Asked Questions

How long will Ksher transfer the settlement amount to Merchant’s bank account?#

Settlement time will depend on Merchant type and Merchant’s bank account as table below.

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Does Ksher service system provide automatically cut off time?#

Yes, Ksher service system automatically provides cut off time every day as per below information. (Thai time)

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Ksher transfers the settlement amount of each e-wallet together or not?#

No, Ksher transfers the settlement amount of each e-wallet separately.

So, it will be easy for merchants to check settled transaction from each payment channel.

Does Ksher has minimum amount of transaction for transferring the settlement amount or not?#

Yes, Ksher has minimum amount of 100 baht after deducted the commission fee, each e-wallet is counted separately.

For example,

if Merchant have transactions

PromptPay transaction for 25 baht,
Wechat Pay transaction for 25 baht,
Airpay transaction for 25 baht,
and TrueMoney transaction for 25 baht,

Ksher system will still not transfer these amounts.

Refund Rules & Method#

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note

The default refund over transaction day mode for all Ksher merchants is 'User Balance Mode'.

Which means if merchants want to make a refund over transaction day, merchants have to recieved transaction to their Ksher account equal or more than the amount merchants want to refund, then merchant will be able to process refund successfully.

If merchants urgently need a successfully refund, merchants can contact Ksher customer service to coordinate to transfer money to top-up in merchant's Ksher account so that the merchant can make the refund successfully.

Does Ksher has a website or an online portal for merchants that can access, and check transactions, shop information, and the settlement details?#

Yes, our website which was especially made for merchant is Merchant Platform.

Merchant can check the transaction amount Real Time, check the shop information, settlement details, and can download the report as an Excel file as well.

Does Ksher deliver a proof of payment (Payslip), and How it was sent to merchant?#

Ksher will send a proof of payment (Payslip) received from the bank to merchant via email every day that has a settlement to merchant’s bank account.

Receipt / Tax invoice#

Ksher will submit the tax invoice only for corporate type of merchants.

Ksher will send the tax invoice (E-Tax) by registered mail.

Ksher will withhold the tax for merchant, and will send it to the Revenue Department by ourselves.

Credit note / Invoice#

Ksher will issue Credit note / Invoice only for refund over transaction of Wechat Pay / Alipay / Credit/Debit Card.

If merchant want to change bank account /address on the tax invoice, merchant name or other information, can merchant change by themselves?#

No, merchant need to contact Ksher Customer Service Center and fill out

[ Ksher Request Change Information Form ]

with authorized person signature and company seal, then submit the form together with relevant documents such as if changing bank accounts, attached a copy of new bank account with signature/company seal to Kyc@ksher.com.

After Ksher staff has received the information and documents, will proceed changing information within 2-3 business days.

Contact Ksher Customer Service#

Phone 02 150 0508

Line : @ksherservice